Effective Date: 20/07/2026

​

This Privacy Policy ("Policy") describes how Empressa Retail LLP ("Empressa Retail LLP", "Company", "we", "our", or "us") collects, uses, stores, processes, discloses and protects the personal information of visitors, users and customers ("you", "your", or "User") who access or use our website and related services. By accessing, browsing or using this website, you acknowledge that you have read, understood and agreed to be bound by this Policy. If you do not agree with any part of this Policy, you should discontinue the use of our website immediately.

​

Empressa Retail LLP respects your privacy and is committed to protecting your personal information. We collect only such information as is necessary to provide our products and services, process transactions, improve user experience, comply with legal obligations and operate our business efficiently.

​

When you visit our website, create an account, place an order, contact us or otherwise interact with us, we may collect information including but not limited to your name, email address, mobile number, billing address, shipping address, login credentials relating to your account on our website, purchase history, communications, reviews, feedback and any other information voluntarily provided by you. We may also automatically collect certain technical information such as your Internet Protocol (IP) address, browser type, operating system, device information, session information, page response times, browsing behaviour and other analytical information through cookies and similar technologies.

​

The information collected by us is used for the purposes of processing and fulfilling your orders, providing customer support, processing refunds, facilitating payments, verifying transactions, preventing fraudulent or unauthorized activities, improving our website and services, communicating with you regarding your purchases, responding to your requests, maintaining business records, complying with applicable laws and regulations, and for such other purposes as may be reasonably necessary for operating our business.

​

Payments made through our website are processed through secure third-party payment gateway providers, including Razorpay, and payment solutions integrated through the Wix platform or other authorized payment service providers. Empressa Retail LLP does not collect, store or retain complete debit card numbers, credit card numbers, CVV, UPI PINs, internet banking passwords or other sensitive financial credentials on its own servers. Such payment information is collected and processed directly by the respective payment gateway providers in accordance with their own privacy policies, security standards and applicable laws. Payment gateways utilized by us comply with applicable industry security standards, including the Payment Card Industry Data Security Standard (PCI-DSS), wherever applicable.

​

In order to provide our products and services efficiently, we may share your information with trusted third-party service providers including Wix.com, Razorpay, courier and logistics partners such as Delhivery, payment gateway providers, payment processors, technology service providers, cloud hosting providers, customer support providers and governmental or regulatory authorities where disclosure is required under applicable law. Such third parties receive only such information as is reasonably necessary for performing their respective services and are contractually or legally obligated to maintain appropriate standards of confidentiality and security.

​

Our website is hosted on the Wix.com platform, which provides us with the technology infrastructure necessary to operate our online store. Information collected through our website may be stored on Wix.com's secure servers or those of its authorized service providers, which may be located outside your state or country of residence. By using our website, you expressly consent to such storage, processing and transfer of your information in accordance with this Policy.

​

Our website uses cookies, web beacons and similar technologies to improve functionality, remember user preferences, analyse website traffic, detect fraudulent activities and enhance user experience. Most web browsers allow you to control or disable cookies through browser settings; however, disabling cookies may affect the functionality and performance of certain portions of the website.

​

We implement reasonable administrative, technical and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, Empressa Retail LLP does not warrant or guarantee absolute security of any information transmitted through or stored on our website.

​

We retain personal information only for as long as is reasonably necessary to fulfil the purposes described in this Policy, comply with applicable legal, regulatory, accounting and taxation requirements, resolve disputes, prevent fraud and enforce our contractual rights. Upon expiry of such retention period, the information shall be securely deleted or anonymized in accordance with applicable law, unless continued retention is required or permitted by law.

​

You may, subject to applicable law, request access to, correction of, updation of or deletion of your personal information maintained by us. You may also withdraw your consent to the processing of your personal information where such consent forms the legal basis of processing. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal and may affect our ability to provide certain services to you.

​

Our website is intended for use by individuals who are competent to contract under applicable law. We do not knowingly collect personal information from individuals below the age of eighteen (18) years. If we become aware that personal information relating to a minor has been collected without appropriate authorization, we reserve the right to delete such information.

​

Empressa Retail LLP reserves the right to amend, modify or update this Privacy Policy at any time without prior notice. Any revised Policy shall become effective immediately upon publication on the website. Users are encouraged to review this Policy periodically to remain informed about how their information is collected and used.

​

If you have any questions regarding this Privacy Policy or wish to exercise any of your rights relating to your personal information, you may contact us at:

​

Empressa Retail LLP
Email: empressaretail@gmail.com