TERMS & CONDITIONS

Effective Date: 20/07/2026

These Terms and Conditions ("Terms") govern your access to and use of the website operated by Empressa Retail LLP ("Company", "we", "our" or "us"). By accessing, browsing or placing an order through this website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website.

1. General

Empressa Retail LLP operates this website for the sale of products to customers. We reserve the right to modify these Terms at any time without prior notice. Continued use of the website following any updates constitutes your acceptance of the revised Terms.

We reserve the right to refuse service, suspend user accounts or cancel orders where required to comply with applicable law, protect our business interests or prevent fraudulent or abusive activities.

2. Product Information

We strive to ensure that all product descriptions, images, specifications and prices displayed on our website are accurate. However, minor variations in colour, appearance or packaging may occur due to photography, screen settings, manufacturing updates or other factors beyond our control.

All products are subject to availability. We reserve the right to discontinue or modify any product without prior notice.

3. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Applicable taxes and shipping charges, where applicable, shall be displayed during checkout.

Payments may be made through authorized payment methods available on our website, including credit cards, debit cards, UPI, net banking, wallets and other payment methods offered through secure payment gateway providers such as Razorpay.

An order shall be considered confirmed only after successful payment authorization and acceptance by Empressa Retail LLP.

In the event of payment failure, transaction interruption or suspected fraudulent activity, we reserve the right to cancel or refuse the order without prior notice.

4. Order Acceptance & Cancellation

Submission of an order constitutes an offer to purchase and does not guarantee acceptance by Empressa Retail LLP.

We reserve the right to accept, reject or cancel any order due to reasons including but not limited to:

• Product unavailability

• Pricing or typographical errors

• Payment authorization failure

• Suspected fraudulent transactions

• Violation of these Terms

• Circumstances beyond our reasonable control

Where payment has already been received for a cancelled order, the eligible amount shall be refunded through the original payment method in accordance with our Refund Policy.

5. Shipping & Delivery

Orders are processed and dispatched within the timelines specified on our Shipping Policy.

Delivery timelines are estimates only and may vary depending upon courier services, weather conditions, public holidays, remote locations or circumstances beyond our control.

Ownership and risk in the products shall pass to the customer upon successful delivery.

Customers are requested to inspect the package upon delivery and promptly notify us of any damage or discrepancies.

6. Returns, Refunds & Replacements

Returns, refunds and exchanges shall be governed exclusively by our Refund & Return Policy available on the website.

Products returned without prior approval or not meeting the eligibility conditions mentioned in our Refund Policy may not qualify for replacement or refund.

Refund processing timelines shall depend upon the payment method, banking partner and payment gateway.

7. User Accounts

Where customers create an account on our website, they are responsible for maintaining the confidentiality of their login credentials and for all activities carried out through their account.

Users shall promptly notify us of any unauthorized access or suspected security breach.

8. Acceptable Use

You agree not to use the website for any unlawful purpose or in any manner that may interfere with its operation.

Without limitation, you shall not:

• provide false information;

• attempt unauthorized access to the website;

• interfere with website security;

• introduce viruses or malicious software;

• misuse promotional offers or discount codes;

• use automated tools to scrape or copy website content.

We reserve the right to suspend or terminate access for any misuse of the website.

9. Intellectual Property

All content available on this website, including but not limited to product photographs, logos, graphics, product descriptions, website design, trademarks, trade names, text, artwork and other materials, is the exclusive property of Empressa Retail LLP or its licensors and is protected under applicable intellectual property laws.

No content from this website may be copied, reproduced, modified, distributed, published or commercially exploited without our prior written consent.

10. Third-Party Services

Our website may integrate or contain links to third-party platforms, including payment gateways, courier partners, social media platforms and analytics providers.

Empressa Retail LLP is not responsible for the content, privacy practices or services offered by such third-party platforms.

11. Disclaimer

The website and all products and services are provided on an "as available" and "as is" basis to the maximum extent permitted under applicable law.

While we endeavour to provide accurate information, we do not warrant that the website will operate uninterrupted or error-free or that all information will always remain complete or current.

12. Limitation of Liability

To the fullest extent permitted by law, Empressa Retail LLP shall not be liable for any indirect, incidental, consequential, punitive or special damages arising out of or relating to the use of this website, delay in delivery, interruption of services or inability to use the website.

Our total liability arising out of any order shall not exceed the amount actually paid by the customer for that specific order.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which forms an integral part of these Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts at Bhuj, Gujarat.

15. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

Empressa Retail LLP

Email: empressaretail@gmail.com